At Learning Ladder, safeguarding your privacy is paramount. Our policy outlines our commitment to protecting your online privacy and how we intend to achieve this.

What information do we collect?

At Learning Ladder, we gather names, email addresses, postal addresses, and telephone numbers. These details are essential for communicating with you regarding your orders or inquiries. We may collect data through various channels, including:

• Contact and information request forms on our website
• Orders placed on our platform
• Telephone calls
• Email correspondence
• Any other means of communication you initiate with us

All personal information is securely stored in our database. You have the right to request the information we hold about you free of charge, provided it is on an individual basis. We will not disclose any information until the identity of the requester is verified to ensure it directly relates to the information requested.

Rights of individuals

Individuals have several rights concerning the information we hold about them, including:

• The right to access their information and understand how we process it
• The right to withdraw consent to our processing of their information
• The right to request rectification of inaccurate or incomplete information
• The right to request erasure of their information in certain circumstances
• The right to object to or request restriction of our processing of their information

For more information on these rights, visit: [Link to GDPR individual rights]

What we need from you

You are responsible for ensuring the accuracy and currency of the information you provide us or that is provided on your behalf. Please inform us promptly of any changes.

When do we share information?

We do not sell or share your personal information with third parties. Some of our products may involve third-party hosting or ordering, but we ensure that these parties keep your information secure and solely use it for the intended purpose.

Third Parties

Depending on the product or service you order, we may need to share some of your information with our partner companies/organizations to process your order.

If we suspect unlawful or damaging use of our site, we reserve the right to disclose relevant information obtained about you to prevent, remedy, or take action against such conduct.

Marketing Communications

Periodically, we may send marketing emails to existing customers regarding relevant products or services. You can unsubscribe from these emails at any time using the link provided in the email footer. However, we may still send you important messages related to product issues, updates, or specific requests made by you.

Security

We use Secure Sockets Layer (SSL) technology to encrypt all personal and credit card information transmitted over the Internet. Credit card information is stored encrypted in a separate database disconnected from our website database. Our credit card transactions are digitally certified, ensuring data security during transmission.

Use of Cookies

Cookies are small files that enhance website functionality by tracking page visits and preferences. While you can set your browser to reject cookies, most parts of our site remain accessible even with cookies disabled.

How do we use your information?

We analyze the information collected to gain insights into website usage patterns and page visits, which aids in improving our site’s functionality and user experience.